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	<title>Tactics Online &#187; Special Needs</title>
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		<title>Santa Signs His Way Into Shoppers&#8217; Hearts at intu Metrocentre</title>
		<link>http://tactics.mallmedia.net/santa-signs-his-way-into-shoppers-hearts-at-intu-metrocentre/</link>
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		<pubDate>Wed, 25 Nov 2015 00:21:33 +0000</pubDate>
		<dc:creator><![CDATA[Nissa Campbell]]></dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Special Needs]]></category>

		<guid isPermaLink="false">http://www.tacticsmagazine.com/?p=22211</guid>
		<description><![CDATA[For children with hearing impairments, a visit with Santa can be a trying experience. So intu Metrocentre set out to bring them some holiday cheer with two days of signing Santa experiences. The centre&#8217;s marketing team came up with the idea after members of the intu Metrocentre customer service team received sign-language training. “We wanted [&#8230;]]]></description>
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		<title>Buttercrane Adopts Unique Sensory Zone</title>
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		<pubDate>Wed, 30 Sep 2015 23:06:47 +0000</pubDate>
		<dc:creator><![CDATA[Nissa Campbell]]></dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Special Needs]]></category>

		<guid isPermaLink="false">http://www.tacticsmagazine.com/?p=21418</guid>
		<description><![CDATA[For children and families dealing with Sensory Processing Disorder (SPD) or autism spectrum disorders, shopping center outings can be an overwhelming experience. What might seem like a mellow environment to some can be a sensory overload to others. Buttercrane shopping center recognized the issue and sought to resolve it with what it believes to be [&#8230;]]]></description>
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		<title>App Eases Navigation for the Visually Impaired</title>
		<link>http://tactics.mallmedia.net/app-eases-navigation-for-the-visually-impaired/</link>
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		<pubDate>Sat, 01 Aug 2015 21:59:32 +0000</pubDate>
		<dc:creator><![CDATA[Gundeep Gill]]></dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Special Needs]]></category>
		<category><![CDATA[Wayfinding]]></category>

		<guid isPermaLink="false">http://www.tacticsmagazine.com/?p=21022</guid>
		<description><![CDATA[Once considered the next best thing in location-based technology, enabling retail marketers to deliver promotional offers near the point of sale, beacons are now at the heart of a solution that&#8217;s breaking new ground in the delivery of services to visually impaired shoppers. Turkish-based Boni came up with Loud Steps, a beacon-enabled free mobile app [&#8230;]]]></description>
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		<title>One Less Barrier</title>
		<link>http://tactics.mallmedia.net/one-less-barrier-2/</link>
		<comments>http://tactics.mallmedia.net/one-less-barrier-2/#comments</comments>
		<pubDate>Tue, 14 Aug 2012 21:28:25 +0000</pubDate>
		<dc:creator><![CDATA[Tactics Admin]]></dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Special Needs]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[issue212]]></category>

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		<description><![CDATA[At nearly 1.9 million square feet, Forum Istanbul has always stressed the size of its offering in its marketing campaigns. The Turkish retail and leisure center’s 265 shops and restaurants, 20 anchors, entertainment center and amenities that count eight family rooms and seven baby rooms, among others, are certainly points of differentiation in the city’s [&#8230;]]]></description>
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